2020 was a challenging year for virtually everyone, but at Healthify, we're proud to say that we made measurable progress toward connecting vulnerable people and families to the services they need most—and we did it during an incredibly challenging time. We leveraged our capabilities to move the needle on SDoH, and we successfully demonstrated that incorporating SDoH into the healthcare ecosystem leads to real ROI for payers and providers alike.
Here's a look at our biggest accomplishments in 2020—and where we want to go in 2021.
Assisting areas hit hardest by COVID-19
Every corner of America was—and continues to be—affected by COVID-19. At Healthify, we knew we could have the most impact by focusing on areas where our customers and networks of CBOs are strongest. That's why we partnered with Acumen America to provide food, rent, and utilities support for vulnerable residents in Kansas City and Topeka.
We achieved this by tapping into our robust network of community-based organizations in these areas—bringing a number of them to the table to provide relief for vulnerable people and families, including:
- Community Action
- Community Health Council of Wyandotte County
- Food Equality Initiative
- Mid-America Regional Council
- United Way of Greater Topeka
We didn't stop our relief efforts in Kansas. In fact, we compiled a variety of resources to help CBOs across the entire nation through COVID-19.
Strategic partnerships to grow our mission
We've done a lot to advance the cause of SDoH, but we can have far more impact with the right partners. That's why we made forging strategic partnerships a priority in 2020.
An estimated 19 million American women live in "contraceptive deserts" where reproductive care is inaccessible. To help change that, we partnered with Twentyeight Health, which provides an affordable telemedicine solution for sexual and reproductive care. We also partnered with Altruista Health to create an integration using our APIs, empowering health plans to identify social needs, coordinate referrals and track outcomes.
Meanwhile, our partnership with Algorex enables us to use their industry-leading machine learning capabilities and advanced analytics to help healthcare organizations identify social needs at a granular level. Armed with information, our platform then identifies CBOs that can address those needs with targeted interventions. Last but certainly not least, we joined forces with Ride Health to provide transportation services for the estimated 3.6 million Americans who forego medical treatment each year due to lack of transportation.
But we aren't done yet. We expect more strategic partnerships to form in the year ahead as we work to improve health outcomes for America's most vulnerable.
Proving ROI for SDoH interventions
Healthcare payers and providers are always looking for maximum ROI, and in 2020, we accomplished just that. When Pennsylvania's Reading Hospital launched a program to learn if identifying and addressing unmet social needs of local Medicare and Medicaid beneficiaries could lower costs and reduce emergency department utilization, they came to Healthify to make it happen.
After helping them identify their community's needs and partnering to build a network of CBOs best equipped to meet them, we provided our powerful platform which allowed them to track referrals and outcomes throughout the network. After just one year, the results were clear: Unnecessary emergency department visits declined by 15 percent for Medicare and Medicaid patients, saving the hospital an estimated $1 million.* See below for the breakdown of cost savings:
You can read more about how we accomplished that here, but suffice to say this was a landmark in the world of SDoH—and a major milestone for the team here at Healthify.
Looking forward to 2021
2020 was a banner year for Healthify, and the fourth quarter has been our best yet, thanks in large part to refining our product and our go-to-market strategy.
But with all of this wind at our back, we don't intend to rest on our laurels. In fact, we're intent on improving our product, our delivery, and our services. Plus, we're still growing, and we plan to bring on new mission-critical C-suite members to help us do that more effectively.
In 2021, we want to make Healthify even more effective at helping organization address SDoH—and you can be a part of that effort. Apply to join our growing team today, and you can contribute to building a world where no one's health is hindered by their need.
* The project described is supported by Funding Opportunity Number CMS-1P1-17-001 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies. Results are based on Reading Hospital’s interpretation of internal metrics and are not drawn from the AHC data alone. The research presented here was conducted by the awardee. Findings may not be consistent with or confirmed by the findings of the independent evaluation contractor.