Partnership Insights: Healthify Partners with Ride Health to Provide Transportation Services


Safe drive in a taxi

Healthify will offer transportation to medical and non-medical services as part of its SDoH platform.

Healthify is partnering with Ride Health to offer transportation to medical and non-medical services to populations in need. Through the national partnership, managed care, providers, and social service organizations can request rides for patients to doctor’s appointments, screenings, lab visits, and other non-acute medical services. In addition, transportation can be scheduled via the Healthify SDoH platform to support social needs, such as transportation to food banks, job training programs, childcare facilities, and mental health providers.

Ride Health partners with healthcare organizations and transportation network providers to manage transportation benefits, strengthen enterprise transportation programs, and drive transitions of care. The New York-based company’s technology platform captures demographic and mobility information, accessibility needs, and communication preferences for complex patient populations to map out each individual’s unique needs and preferences for the best ride experience across clinical and social needs.

How the Ride Health partnership and NEMT help vulnerable communities

Each year, an estimated 3.6 million Americans fail to obtain medical care due to transportation issues such as cost, lack of access to vehicles, and inadequate public transportation. One study found these “no-shows” can be costly. The study found that physician appointment no-shows can cost hospitals more than $28 million a year.

Transportation barriers are particularly prevalent among poor communities, people with disabilities, and other disadvantaged populations. Because of these barriers, these individuals are more likely to miss or delay healthcare appointments, ultimately resulting in poor management of illnesses and adverse health outcomes.

These barriers also impact the ability to access much-needed non-clinical social service programs, which puts vulnerable community populations at increased risk. 

And these populations are particularly threatened during the COVID-19 pandemic. The virus has placed an overwhelming burden on families and organizations, including community-based resources. For example, searches for medical transportation services on the Healthify platform dropped by 50% after initial shutdown measures were implemented in March. And yet, medical transportation was still the third most searched for resource on the platform, indicating it remains a critical need for many.

As individuals begin to return to physician offices and hospitals to receive much-needed care, transportation to these visits needs to be as safe and clean as the facilities providing their medical services. Today, Ride Health is providing contactless door-to-door services in response to the COVID-19 pandemic.

“Safe, reliable transportation is one of the most fundamental social determinants of health, yet many of the most vulnerable people in our communities struggle to find rides to take advantage of social services and to access routine medical care,” said Manik Bhat, Co-founder and Chief Executive Officer of Healthify.

“At Healthify, our mission is to build a world where no one’s health is hindered by their needs. Together with Ride Health we can address the transportation barrier at the national level and make a real difference in the lives of people across the country.”

How the partnership will work

Through the partnership, the Healthify platform automatically matches a patient’s needs to select the most appropriate driver and vehicle, monitoring each ride in real-time to prevent potential ride disruptions and ensure a seamless ride experience. 

Ride Health’s comprehensive network of transportation providers include standard curbside services such as taxis and ride-hailing services as well as specialized medical transportation including contactless door-to-door services, wheelchair-accessible vehicles, stretcher vans and non-emergency ambulances. 

The service is available at no cost to patients.

Ride Health and Healthify continue to build partnership networks to address SDoH

The Ride Health partnership adds to Healthify’s response efforts to address SDoH efforts in light of the COVID-19 pandemic. Last month, Healthify announced the distribution of grant funding to address food and housing insecurity in Kansas City and Topeka.

With Healthify, Ride Health continues to build out its partnership portfolio. Ride Health announced partnerships with Uber Health and Curb earlier this year to make healthcare transportation accessibility scalable.

The company also announced it raised $6.2 million in Series A funding earlier this year. The funding, led by Activate Venture Partners, will be used to expand its availability across the U.S.

“Maintaining access to care – both medical and social – is more important than ever as growing numbers of people struggle to stay safe and healthy during the COVID-19 pandemic,” said Imran Cronk, CEO and Founder of Ride Health. “We are proud to partner with Healthify to help healthcare organizations improve care for at-risk populations by providing safe, dependable transportation for patients who might not otherwise have the means or ability to access healthcare and social services.

To learn more about the partnerships, see the full press release here.

Topics: social determinants of health transportation press

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