Ensuring End-to-End Care to Resolve the Social Determinants of Health
Healthify Track allows care teams to identify social and behavioral healthcare needs with a fully-integrated assessment tool and track all referral activity back to the case management system or EHR. The Healthify Track functionality allows care teams to fully understand the social determinants in a population and match people to the best services.
Data is essential to seeing the important role social determinants play in population health. Healthify's analytics tools track performance across the platform, allowing care teams to see trends in community needs and referral success. Using Healthify, it's easy to see what the most common needs and service gaps are in any community.
Healthify offers professional integration services to make for a seamless user experience. We use SAML for a Single Sign On and expose a number of APIs for more advanced integrations to help reduce the user fatigue associated with operating multiple software systems. EHR integrations are handled in conjunction with our full service EHR-integration engine Redox.
Healthify provides continuous technical support for all its products. The Healthify Resource Network Team is responsible for keeping the database for Healthify Search up-to-date so accurate information on listed services is always returned in search results. As part of that process, Healthify uses a combination of high-tech and high-touch interventions to ensure resource listings are always accurate, including calling resources directly to verify information.
In the application itself, users have a direct line of communication to the Healthify Customer Success Team through the Intercom button on the bottom right-hand corner of the application. Additional support is available by visiting support.healthify.us, sending an email to firstname.lastname@example.org, or calling us at 646-664-1999 ext. 2!
All Users of the Healthify Platform always operate the lastest version of the platform. Healthify is continuously deployed and works with all modern web-browsers: Chrome, Firefox, Internet Explorer 10 or higher, and Safari. Any updates to the application that require downtime are scheduled for advance and occur over late weekend hours so disruption is minimal.